Shipping policy

Thank you for shopping with Cookie Coast. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Once your order has been processed, it will be shipped to the delivery address provided at checkout.

Estimated Delivery Time

Estimated delivery time includes both processing and transit time:

  • Processing Time: 1–3 business days
  • Transit Time: 6–9 business days

Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates and may vary depending on destination, customs clearance, weather conditions, carrier delays, or seasonal demand. Delivery timeframes are not guaranteed and may be extended during peak periods.

Shipping Destinations

We currently ship to the following countries and regions:

  • United States
  • United Kingdom
  • Australia
  • Canada
  • New Zealand
  • Select international destinations

Shipping availability is confirmed at checkout. If we are unable to ship to your location, this will be clearly indicated before payment is completed.

Shipping Costs

We offer free standard shipping on all orders, with no minimum purchase required.

If any shipping fees apply for specific destinations or expedited services, they will be clearly displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking updates to appear after shipment confirmation.

If you do not receive tracking information within this timeframe, please contact us at support@cookiecoast.com.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

Customs clearance procedures may cause delays that are outside our control.

Delayed, Lost, or Missing Shipments

If your order is delayed, lost in transit, or marked as delivered but not received, please contact us within 7 business days of the expected delivery date.

You can reach us at support@cookiecoast.com, and we will assist in working with the shipping carrier to investigate the issue and help reach an appropriate resolution.

Please note that investigation timelines may vary depending on the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Cookie Coast is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us: